Visitor
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1 Message
Ethernet ports not enabled
I got Xfinity about a week ago and I have the xbt-7 modem. It says the ethernet ports are not enabled and they are not lit up. How do I enable them?
Visitor
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1 Message
I got Xfinity about a week ago and I have the xbt-7 modem. It says the ethernet ports are not enabled and they are not lit up. How do I enable them?
EG
Expert
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112.3K Messages
2 days ago
Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.
If that doesn't work either, get it swapped out for another. Good luck !
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XfinityAbby
Official Employee
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440 Messages
20 hours ago
Hello @user_ngmqwc. The ethernet ports should be enabled automatically, where is it telling you that they are not enabled? You may need to power cycle your modem.
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EG
Expert
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112.3K Messages
9 hours ago
Darn echoes.....
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EG
Expert
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112.3K Messages
9 hours ago
@user_ngmqwc
Have you had a chance to try power cycling / resetting it ?
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