Visitor
•
4 Messages
ethernet ports not working after storm
I had a bad storm that knocked out our power for a few hours. When it came back on the modem (xb8) wifi works but none of the ethernet ports work.
Don't know what the best way to correct my problem. I smelled a slight burnt smell and thought it was my power supply on my computer but it works fine.
EG
Expert
•
119.6K Messages
16 days ago
Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 25-30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.
Still N/G ? Get it swapped for another. The ports are probably toast.
0
XfinityOrlandoM
Official Employee
•
3.6K Messages
14 days ago
@user_081c54
Thanks for reaching out to us, the information that @EG provided is great information on troubleshooting or going to the local Xfinity store to swap out your modem.
Let us know if you have any other questions or concerns
0
0