1 Message
ethernet ports
I have the newest router from Xfinity. I am trying to connect my desktop using the Ethernet plug, but nothing is working. The light is flashing green on the router. Does the Ethernet cord need to be laid out straight or can it still be rolled up? Because it is75 ft long, I have some of the Ethernet cord still rolled up while connected to my computer. I need a wired connection for a job, and I can not log into their system unless I am hard wired. Thanks for any help offered.
XfinityJoe
Official Employee
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742 Messages
2 months ago
Sorry to read you are having trouble connecting your desktop @user_3u81kf We would be happy to help.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
(edited)
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EG
Expert
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109.9K Messages
2 months ago
@user_3u81kf @XfinityJoe
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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