Visitor
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1 Message
Experiencing major Packet loss within games but undetectable on packet loss detectors and Pc connection test
I am experiencing universal packet loss in online games. I have verified my local network is perfect on a wired Cat 6 line. A pathping reveals consistent, real packet loss starting at Comcast routing hop 4 and reoccurring between hops 6 and 7. This indicates node congestion or a routing issue on the Comcast back-end network. I need this escalated to network engineering for a line/node audit.
Following up on my diagnostics: the packet loss initiates at the local La Marque, TX hub (Hop 4) and reoccurs further up the state backbone at the Bear Creek and Dallas, TX routing gateways (Hops 6–7). Because the loss is sustained across multiple Texas infrastructure nodes, this is a regional routing/backbone issue. Please escalate this directly to the Texas regional network engineering team.
XfinityJoe
Official Employee
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1.5K Messages
5 days ago
Good morning @user_jdqkm4 As an avid gamer myself, I understand how frustrating this can be, especially when you're trying to play online multiplayer games. We'd be happy to verify your account and take a look at your signal levels.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
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As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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EG
Expert
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122.1K Messages
4 days ago
@user_jdqkm4 @XfinityJoe
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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