extender conflict with pods

Initially they did install, but are now offline again. There are no error messages, just no connection.

Yes, several times in several difficult locations.

I have a XB7 but it has the firmware specified by the pods FAQ.  The extender is likewise compliant.

@rba204 - It's certainly frustrating when your home network, especially with new equipment, causes existing devices to go offline. Let's break down your situation with the Gateway, Gen2 Pods, and the Storm-Ready Extender.

While compatibility is confirmed, the issue likely lies in how the devices are interacting and forming the mesh network. Here's a breakdown of common reasons for this problem and troubleshooting steps you can take:

1. Mesh Network Conflict/Optimization:

- Purpose of Storm-Ready Extender: The Storm-Ready WiFi acts as both a cellular backup and a Wi-Fi extender (functioning as a powerful Boost Pod). When you introduce a new, powerful extender like the Storm-Ready, it can interfere with the existing mesh created by your Gen2 Pods. The network might be trying to re-optimize, or there could be a conflict in how the devices are routing traffic.
Solution:
- Relocation: Try moving the Storm-Ready Extender and your Gen2 Pods to different locations. Start by placing the Storm-Ready Extender as recommended (5-30 feet from the Gateway, near a window for optimal cellular backup). Then, place your Gen2 Pods strategically after the Storm-Ready Extender is fully online and stable. Ensure adequate spacing between all devices (Gateway, Storm-Ready, and Pods) to avoid signal overlap and interference, but also ensure they are close enough to form a strong mesh.
- One Device at a Time: If you haven't already, try setting up the Storm-Ready Extender first, ensuring it's fully connected and working as an extender. Once it's stable, then try re-adding your Gen2 Pods one by one, giving each a few minutes to connect and optimize before adding the next.

2. Order of Operations for Setup:

- Gateway First: Ensure your XB7 Gateway is fully up and running and broadcasting Wi-Fi without any issues before adding any extenders or pods.
- Storm-Ready Next: As mentioned, get the Storm-Ready Extender online and stable.
- Pods Last: Then introduce the Gen2 Pods.

3. App-Based Management and Troubleshooting:

- Xfinity App is Key: The Xfinity app is essential for managing your Pods and the Storm-Ready Extender.
- Check Device Status: In the Xfinity app, go to the "WiFi" tab and then "View WiFi equipment." Check the status of your Gateway, Storm-Ready, and each Gen2 Pod. The app should indicate if they are online or offline.
- "Help Me Fix It": If a Pod is offline, select it in the app and look for a "Help Me Fix It" or troubleshooting option. The app often provides specific guidance for bringing the device back online.
- Remove and Re-add: You mentioned trying to re-install them. Ensure you are properly "removing" the pods from your network in the Xfinity app before attempting to add them again. This clears their previous configuration. Then follow the in-app instructions for adding new pods.

4. Firmware (Less Likely, but Possible):

- While you mentioned your XB7 firmware is compliant, it's worth noting that sometimes new devices or changes to the network can trigger firmware updates. Xfinity gateways and pods usually update automatically.
- No Manual Updates: You cannot manually update the firmware on Xfinity gateways or pods. If a firmware issue is suspected, we would be the only ones who could push an update or replace the device.

5. Interference:

- Environmental Factors: Other electronic devices (microwaves, cordless phones, baby monitors, etc.) can cause Wi-Fi interference. Try unplugging nearby electronics temporarily to see if it resolves the issue.
- Physical Obstructions: Walls, floors, and large furniture can block Wi-Fi signals. While pods are designed to extend coverage, significant obstructions can still cause problems.

6. "Stuck" Pods or Network Configuration:

- Sometimes, devices can get "stuck" in a certain state or have a conflict with the network configuration.
- Full Network Reset (Last Resort): As a last resort, after trying all other options, you could consider a full network reset. This involves resetting your Gateway to factory defaults (which will erase all your custom Wi-Fi settings, so make sure you have your network name and password handy). Then, you would set up your Gateway from scratch, followed by the Storm-Ready Extender, and finally your Pods. Only do this if other troubleshooting fails, as it's a significant disruption.

Next Steps You Can Take:

1. Check Xfinity App Thoroughly: Double-check the status of all your devices (Gateway, Storm-Ready, and all 3 Pods) in the Xfinity app. Are any showing error messages or "offline" status?
2. Optimal Placement Review: Re-evaluate the placement of all your devices. Consider starting with the Storm-Ready Extender closer to the Gateway (within the 5-30 ft range, near a window if possible for cellular) and then strategically placing the Gen2 Pods further out.
3. Patience During Setup: After plugging in each device, allow several minutes (5-10) for it to fully boot up, connect, and optimize before checking its status in the app or adding another device.
4. One Pod at a Time: When reinstalling the pods, try doing one at a time. Get one Gen2 Pod online and stable before attempting the next.

Please let me know if any of this helps! Otherwise, we may have to take a closer look, which we're happy to do. Our team is awesome to work with because we'll remain by your side until we get everything figured out and resolve for you!