Tsimp81's profile

Visitor

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2 Messages

Saturday, October 19th, 2024 9:27 PM

Extreme packet loss, latency, and jitter.. Completely unstable

I have been dealing a very unstable internet service with my Xfinity internet over the last 2 weeks.

My packet loss has been spiking at 90 and 100ms latency and jitter are spiking as well. I am losing my

connection on average 5 -7 times a day. I spent 2 hours on the phone trying to get this resolved and

not one tech rep I spoke with had any idea what I was talking about. Xfinity used to be at least

decent service and decent customer service,  the last 3 years this is horrible service and the

customer service is on a whole new level of garbage. Impossible to even reach a real person and

when you do they don't know their job well or they just transfer you off if they don't just hang up

on you. I promise as soon as I find another isp I will be dropping Xfinity immediately.  

Official Employee

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1.4K Messages

1 month ago

Hello, @Tsimp81 thanks for sharing this experience. If you’re seeing a connection issue like this most of the time we'll end up scheduling an appointment. Something you can try is replacing splitters, bypassing them, and replacing coaxial cables. It's worth double-checking these connections. 

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