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jared_s
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3 Messages

Thursday, September 4th, 2025

Extremely slow but consistent speeds

My internet has been very slow for months, downloading games on steam has been a drag compared to when I first got gigabit internet. Streaming is awful. I recently have been running speed tests and my speed is consistently maxed and "capped" at 25mbps. It will not go above this despite paying for a gigabit unlimited plan. Not sure what I am paying for with these speeds.

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1 month ago

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jared_s

3 Messages

2 months ago

I've tried troubleshooting, restarting router, restarting modem, trying a different port in the home, wired, wireless, different placement. None of it has helped. The 25 mbps Max even wired makes me believe there is an artificial cap being placed on my network.

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XfinityEva

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2.1K Messages

@jared_s Looks like you have tried different steps to help with troubleshooting your speed concerns. Let's take a close look at what may be happening. Please send us a direct message with your full name and service address to get started? 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

 

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1 month ago

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EG

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114.1K Messages

1 month ago

@jared_s @XfinityEva 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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