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user_lizduc85
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2 Messages

Thursday, July 11th, 2024 8:06 PM

extremely slow download speeds

We pay for 400 mbps download speeds, and I just tested my speed on Xfinity, and I am getting 86.  My laptop is located right next to the router.  Why are my speeds so slow?

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4 months ago

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XfinityRichard

Official Employee

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1.4K Messages

4 months ago

Hi there, @user_lizduc85 I'm so sorry for the inconvenience you are experiencing with your slow Internet speeds, I know how frustrating that is for you. Since it's been a few days since you posted, are you still experiencing slow speeds?-Richard

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user_lizduc85

2 Messages

@XfinityRichard​ It is around 100 now.  Still not very good.  

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4 months ago

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XfinityRichard

Official Employee

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1.4K Messages

Oh no, @user_lizduc85 I'm so sorry to hear that you are still having slow internet speeds. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
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4 months ago

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EG

Expert

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107.1K Messages

4 months ago

@user_lizduc85 

As a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

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user_k13tur

1 Message

4 months ago

I pay for 300mbps and when I checked my download speed it is only 51 and it is right next to my router?  Please help?

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EG

Expert

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107.1K Messages

4 months ago

@user_k13tur 

Please create a new topic of your own here on this board detailing your issue. Thanks. 


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's thread can delay getting help.

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