Visitor
•
1 Message
Extremely Terrible Service and No help provided
I have been using xFinity since the end of June 2025. I pay for 1 gig and haven't ever gotten close to that speed. I've had a tech come to check it our 3 times now, with the most recent being this morning. I've had the router moved to a new locaiton, installed a new router, replaced a wire to the router, installed a pro-wifi extender, and now I'm being told that the extender I was given isn't the one I need. So I went to the xfinity store and told them the tech told me to swap out the extender for a mesh extender. They pushed back and said that was wrong and if I wanted the mesh, I would need to pay for it. I just want my internet to work and get the speeds I'm paying for.
I've now been on the phone for xfinity for close to 3 hours, 2 of those hours have been spent on hold! I'm so tired of this.
XfinityNatalie
Official Employee
•
407 Messages
29 days ago
Greetings, user_tkwo75! I appreciate you posting on our XFINITY Community Forum with your connection issue. I totally understand where your distress may be coming from, especially when you're paying for services that should work. We're here to help get it sorted once and for all! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0