Visitor

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1 Message

Saturday, July 11th, 2026 5:51 AM

Failed connection message

I have no internet, I tried troubleshooting and now I can't even see my wifi name to co nect. 

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Expert

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119.6K Messages

18 days ago

Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 25-30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.

Good luck !

Official Employee

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3.2K Messages

16 days ago

 

user_iqp249 Hello! Thank you for reaching out. If you are still having trouble with your connection, please be sure to follow the steps our Expert mentioned in their comment. If it's still not working, please let us know.

 

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