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user_8y8kmv
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Visitor

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2 Messages

09/13/2026 6:59 PM

Failed connection of Ring and Eufy cameras after switching to XB8 Gateway

A couple of months ago, I switched to the XB8 Gateway because Xfinity kept pushing me to upgrade. At first, my 3 outdoor cameras (Ring doorbell and two Eufy cameras) worked fine, but a week ago, they all suddenly disconnected. I tried troubleshooting—including splitting the 2.4 GHz and 5 GHz bands to connect the cameras to 2.4 GHz—but nothing worked. Honestly, Xfinity's service is poor, but it is sad that I have no other good options in this area. If anyone (human not AI-agent) from Xfinity sees this and can help with my issue, please reach out.

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8 days ago

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XfinityPeterH

Official Employee

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3.1K Messages

8 days ago

 

user_8y8kmv Hey there! Our team is happy to help where we can. Support on third party equipment is very limited, but we want to make sure that your internet service to other devcie is working properly. Please let us know if your service is having any issues. 

 

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user_8y8kmv

Visitor

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2 Messages

My Eufy and Ring cameras worked without any issues on the previous gateway model. Is it possible to swap my current XB8 gateway back to the older model I already returned? If so, what steps do I need to take to get it back? Thank you.

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8 days ago

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XfinityLinda

Official Employee

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2.8K Messages

@user_8y8kmv You're welcome to swap it out at any time without any cost. I can also take a look at your account to make sure there aren't any issues in the area that may be causing additional trouble for you. If I may, please send us a Direct Message with your name and address.

 

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon. 

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 days ago

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