Fed up!

I need corporate direct contact information please. My whole account has been jacked up for a while especially my mobile account. Customer service agents need more training before being released to take calls on the phone, ESPECIALLY the chat agents when you don’t want to deal with the headache of calling. It is not all agents, I have had good experiences with agents who know their job and actually solve the issues, but majority of my experiences are bad. Asking for a supervisor is a headache because when one is requested it is always “I assure you I can assist you with this issue and resolve the issue” or they put me on hold to advise their supervisor to see what the options are. It does no good because it does not get resolved, it just adds more to the problem or the agent is rude. It’s ridiculous. You call in for one issue and get off the phone with other added issues being added constantly or messed up. I have a total of 4 account numbers due to under trained agents. I’m confused which account to even sign in under, it takes time to go through the options to select the correct account.  Of course each new agent I get I  have to explain the issue to them several times, they tell me “I’m so sorry for the issue you encountered, rest assure you have the right person now to complete your request” and still end up finishing with an added issue than what I originally reached about about. Escalations is hard to reach and when you ask for corporate information, they can never provide info. I hate to even reach out about an issue due to after reaching an agent I always get off the phone with more issues. The notes on one of my account should be a complete book by now of all the issues for the last 3 years. Recent issue I contacted support for one thing and the agent advised me of a promotion plan of more internet gigs for the same price of the current plan. I kept asking the agent about what I initially called for and they kept pressuring me and advising me to please open the email and approve for the new internet promotion deal. I kept advising them that I wanted to complete my initial request first and due to the nature of my request they could not do anything until I approved the request in which no additional charges would be added for more gigs for same amount each month. Of course when calling Xfinity 

it is always frustrating to go through so much with the automated system to get a live person it’s a headache especially when a person has worked long hours. All of the post of the complaints are things I have experienced and are still happening which is a big problem. Xfinity really needs to train their agents a little longer or hold them accountable when they mess up people’s accounts. Because at this point they are just issuing checks out to them and the customers are the ones that they are affecting and having to deal with the issues. Just sad and very frustrating. Too big of a company to have so many complaints.