Field Tech verified NO OFDMA / Next-Gen signal at the pole (Hitron CODA56)

Hi Xfinity Support Team,

Following up on my previous request regarding my customer-owned Hitron CODA56 and missing upstream OFDMA channels.

An Xfinity field technician just finished testing my line on-site. The technician tested signal directly at the tap/pole outside my house and confirmed that the node/pole is NOT broadcasting or sending any OFDMA / Mid-Split upstream carriers to my line, despite what online support previously indicated.

Since the physical signal is not present at the drop, pushing bootfiles or re-provisioning the modem will not resolve this. Could you please escalate this to Plant / Network Engineering to clarify:

1. Node Status: Is the physical node feeding my street actually upgraded to Mid-Split yet, or is my address incorrectly flagged as "Next-Gen Ready" in your provisioning database?

2. Plant Ticket: If the node is upgraded on your end, can a line tech/plant ticket be opened to restore or enable the OFDMA upstream carriers at the tap level?

Please check the recent field tech work order notes on my account for verification.

Thank you!