user_jl27r1 Good morning! Thank you for reaching out to our Xfinity Forums Team, and bringing your difficulties to our attention. I'm glad to see you were able to upload hardwired, but it can be frustrating not being able to over Wi-Fi. I'm happy to help get this figured out. May I ask what your internet subscription is?
Thank you so much for confirming, user_jl27r1. Have you run a speed test and what speeds are you getting?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityKassie
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