Visitor
•
2 Messages
firewall log report
I've been having issues with my printer, showing it's offline when trying to print from a device using wifi, also getting warnings that the printer appears to be a different printer then previously used. Then at random times while using my phone I would disconnect and reconnect to the internet for no apparent reason. Logged into my gateway to check the settings and there were some settings that were on that shouldn't have been... changed them back to disabled. Ran a firewall log report and saw all these attempts. I'm not very techy when it comes to router settings. Can someone please look at this and let me know if this is a security issue. From reading other posts I believe it is.
XfinityRay
Official Employee
•
2.2K Messages
23 days ago
Good afternoon, user_a2fd7d! Thank you for reaching out about your connections with the printer and phone as well as the firewall logs. In the screenshot you shared, those are attempts that could be malicious that the firewall is blocking.
Is the printer connection better since updating the modem settings?
Does the printer need to be on the 2.4 GHz network only? Sometimes if all the networks have the same name and password that will cause problems. We have a way to connect to only that WiFi network if needed.
Do you use one of our xFi modems or do you own your modem?
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