Visitor
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1 Message
Fix my internet service. I cannot work from home this weekend without it.
Fix my internet. Router reset does not help. This occurs 3-4 times per month
Visitor
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1 Message
Fix my internet. Router reset does not help. This occurs 3-4 times per month
XfinityJamesC
Official Employee
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2.4K Messages
19 hours ago
Greetings, @user_6e8a38! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Is your connection slowing down or cutting out? You mentioned this happens 3 or 4 times a month. How long does it usually last when it does happen? Is it only a few minutes, or does it last all day? If a reset doesn't help, does it just go back to normal on its own? Any details you can share will help us narrow things down.
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