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Visitor

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2 Messages

Wednesday, May 21st, 2025 2:15 PM

FortiClient VPN keeps disconnecting on wifi

The FortiClient VPN keeps disconnecting when I'm on my home wireless.  It works fine on my mobile hotspot.  Is there something that needs to be adjusted on the Xfinity router?

Official Employee

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1.3K Messages

15 hours ago

Hi there, @germankw73! Thanks for reaching out to us here on the Community Forum. We don't have any documentation on VPN clients, but there should not be any special settings required. Have you tried to see if the issue occurs via ethernet connection as well?

Visitor

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2 Messages

The issue does not occur when hard wired, only on wireless.

Official Employee

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1.3K Messages

Thank you so much for clarifying that for us @germankw73! Is this a VPN supplied by your place of work or just something you use? Are you having troubles with other devices losing the connection wirelessly or is it just the device that uses the VPN? 

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