Skip to main content

    Support

    Offers

U
user_kpd8aw
1st Topic

5 Messages

Saturday, May 24th, 2025 3:20 AM

Frayed outside cable

Hello,

I am writing this because I have noticed I have a frayed cable outside and I do not know what caused it. However, upon first moving into this address, a technician had came out and installed some wiring (not sure if this is for the cable or Wi-Fi) and I did notice a lot of the wire hung low, notably the one I can see right outside one of my windows (which is also the one I noticed was frayed) so I don't know if an animal got to it or what. However, I know this poses a safety issue with the exposed wiring and was wondering if there is a quicker way to get someone out here to resolve the issue ASAP? I had put in a ticket and received an automatic message to wait for an email, however I do not know how long that will take and the exposed wires pose a serious risk as they are close to a bush.

Thank you.

Question

 • 

Updated 

6 minutes ago

7

1

0

XfinityAmandaB

Official Employee

 • 

2.2K Messages

8 hours ago

@user_kpd8aw Thank you so much for stopping to help with this hazardous line. If you used our report and issue link, you will get an email letting you know the status of your request. It can take up to 48 hours, depending on when your request was submitted. That would be a similar process for me. How long ago did you submit your request?

6

0

user_kpd8aw

5 Messages

Hello Amanda! Thank you for helping me, I had submitted the request about 30 minutes ago as of writing this reply. Will I be told a time a technician can come out once I receive said email?

Like

Reply

8 hours ago

0

XfinityAbby

Official Employee

 • 

177 Messages

Yes, you should receive correspondence as soon as we have a time frame. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

8 hours ago

0

user_kpd8aw

5 Messages

Thank you, I'll keep an eye out for it then. Also I do not know if its okay to ask here, but I had questions regarding previous support I received on a previous post as well.

Like

Reply

7 hours ago

0

XfinityAmandaB

Official Employee

 • 

2.2K Messages

Of course! If it is by chance related to a service issue, it may be due to the damaged line, but we are happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

7 hours ago

0

user_kpd8aw

5 Messages

Thank you! It is indeed related to a service issue, but its something that has been present before I even had noticed the damaged line. It's in regards to some of my devices dropping down a bar quite frequently in one of my rooms and the room in question is not very far from the modem at all and does not have many things around it that would be interfering with signal. My previous address had the modem about the same distance away and never had this issue in question so I am just confused as to why that may be the case. In my previous post I had received some very great help in DM's and was recommended a new modem however the issue seems to persist.

Like

Reply

4 hours ago

0

forum icon

New to the Community?

Start Here