12 Messages
Frequent High Ping Spikes when Gaming
Hello there!
Recently, I've been running into high ping spikes when gaming. It will be normal for a bit then BAM, the game will lag so bad it'll freeze everyone in place. Then when the ping lowers everyone is in different places. I've tried every troubleshooting step possible and ruled out that it is a hardware issue by testing it on multiple devices. We had a Tech stop by today, they replaced the router but that did not fix the issue we are having. This has been going on for a week now. Any pointers or help is appreciated.
Ping Test/Spikes: https://share.pingplotter.com/EbTbT1pU5bx
(Done on Ethernet)
Channel Info:
|
Downstream
|
Channel Bonding Value | |||||||||||||||||||||||||||||||||
| Channel ID |
44
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
33
|
34
|
35
|
36
|
37
|
38
|
39
|
40
|
41
|
42
|
43
|
193
|
194
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
| Frequency |
651 MHz
|
465 MHz
|
471 MHz
|
477 MHz
|
483 MHz
|
489 MHz
|
495 MHz
|
501 MHz
|
507 MHz
|
513 MHz
|
519 MHz
|
525 MHz
|
531 MHz
|
537 MHz
|
543 MHz
|
549 MHz
|
555 MHz
|
561 MHz
|
567 MHz
|
573 MHz
|
579 MHz
|
585 MHz
|
591 MHz
|
597 MHz
|
603 MHz
|
609 MHz
|
615 MHz
|
621 MHz
|
627 MHz
|
633 MHz
|
639 MHz
|
645 MHz
|
722000000
|
957000000
|
| SNR |
40.7 dB
|
43.6 dB
|
43.6 dB
|
43.4 dB
|
43.3 dB
|
43.2 dB
|
43.1 dB
|
43.0 dB
|
42.9 dB
|
43.0 dB
|
42.9 dB
|
43.0 dB
|
42.9 dB
|
42.7 dB
|
42.8 dB
|
42.7 dB
|
42.7 dB
|
42.6 dB
|
42.4 dB
|
42.4 dB
|
42.3 dB
|
42.2 dB
|
42.2 dB
|
41.9 dB
|
41.8 dB
|
41.7 dB
|
41.6 dB
|
41.5 dB
|
41.3 dB
|
41.3 dB
|
41.0 dB
|
40.9 dB
|
39.0 dB
|
32.6 dB
|
| Power Level |
0.8 dBmV
|
3.5 dBmV
|
3.3 dBmV
|
3.2 dBmV
|
3.0 dBmV
|
2.8 dBmV
|
2.6 dBmV
|
2.5 dBmV
|
2.4 dBmV
|
2.3 dBmV
|
2.2 dBmV
|
2.1 dBmV
|
2.1 dBmV
|
2.0 dBmV
|
2.0 dBmV
|
1.9 dBmV
|
1.9 dBmV
|
1.9 dBmV
|
1.8 dBmV
|
1.5 dBmV
|
1.4 dBmV
|
1.2 dBmV
|
1.1 dBmV
|
0.8 dBmV
|
0.7 dBmV
|
0.5 dBmV
|
0.3 dBmV
|
0.1 dBmV
|
0.0 dBmV
|
0.3 dBmV
|
0.5 dBmV
|
0.6 dBmV
|
-2.8 dBmV
|
-12.1 dBmV
|
| Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
OFDM
|
OFDM
|
*Channel ID 44 is the Primary channel
|
Upstream
|
Channel Bonding Value | |||||
| Channel ID |
17
|
18
|
19
|
20
|
43
|
|
|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
16 MHz
|
22 MHz
|
29 MHz
|
35 MHz
|
36 MHz
|
|
| Symbol Rate |
5120
|
5120
|
5120
|
5120
|
0
|
|
| Power Level |
40.0 dBmV
|
40.0 dBmV
|
40.0 dBmV
|
40.0 dBmV
|
40.0 dBmV
|
|
| Modulation |
QAM
|
QAM
|
QAM
|
QAM
|
OFDMA
|
|
| Channel Type |
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
TDMA
|
|
| CM Error Codewords | ||||||||||||||||||||||||||||||||||
| Channel ID |
44
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
33
|
34
|
35
|
36
|
37
|
38
|
39
|
40
|
41
|
42
|
43
|
193
|
194
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Unerrored Codewords |
140368894
|
408656147
|
408665339
|
408674465
|
408682910
|
408692097
|
408700824
|
408709474
|
408715779
|
408724215
|
408735533
|
408744660
|
408753483
|
408762017
|
408771066
|
408779450
|
408787843
|
408796028
|
408804845
|
408812941
|
408821751
|
408830283
|
408838530
|
408847612
|
408856905
|
408864977
|
408873891
|
408882413
|
408891874
|
408897483
|
408899127
|
408898637
|
137626058
|
140368894
|
| Correctable Codewords |
63141588
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
127116012
|
63141588
|
| Uncorrectable Codewords |
69759978
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
69759978
|
XfinityNicolas
Official Employee
•
1.1K Messages
5 months ago
Hey Bruhanden, thanks for reaching out to Xfinity Support on our forums and for sending the signal levels. They all look really good from what I can tell except for channel 194. The signal range should be -10 to +10 dBmV. That's probably why the tech replaced the modem. Do you notice it on any other devices or just the one you're gaming on?
(edited)
5
0
Bruhanden
12 Messages
5 months ago
Update: I talked to support again of course, finally got someone who knows what they're talking about. They sent out another guy, really cool tech. Told me there slight signal issue/damage at the end of the cable and would have the cable from the house to the street replaced. I don't think the cables guys came out yet but will update again when they do.
3
0
Bruhanden
12 Messages
4 months ago
Still no improvements sadly, will contact support again once I get the time too.
0
0
Bruhanden
12 Messages
4 months ago
Update with more logs, showing a lot of Uncorrectable Codewords.
(edited)
2
0
Bruhanden
12 Messages
4 months ago
Update: This has been going on for 3 weeks. Xfinity claims to have done service on the cables, but I have cameras around the house and it doesn't show that anyone ever came to do them. At this point, it is beyond frustrating, I will probably forever have this issue and won't get the help I need because its always "dm".
1
0