For the last week, we have been having frequent internet disconnects. Continuous drops on Teams calls (call remains up but we drop), continuous disconnects from college sessions, unable to login to LinkedIn or Youtube, frequent Youtube messages that we aren't connected to the internet. We have a Motorola MB8600. Xfinity refreshed today and I reset the modem to factory settings. Problems still exist. This is now business and college impacting.
Event Log |
Top of Form
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Time |
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Priority |
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Description |
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20:11:42
Fri Aug 30 2024 |
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Warning (5) |
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RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC-[redacted];CMTS-MAC-[redacted]CM-QOS=1.1;CM-VER=3.1; |
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20:11:42
Fri Aug 30 2024 |
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Warning (5) |
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Dynamic Range Window violation |
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20:11:42
Fri Aug 30 2024 |
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Warning (5) |
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RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC-[redacted];CMTS-MAC-[redacted]CM-QOS=1.1;CM-VER=3.1; |
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20:11:42
Fri Aug 30 2024 |
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Warning (5) |
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Dynamic Range Window violation |
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20:11:42
Fri Aug 30 2024 |
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Warning (5) |
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RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC-[redacted];CMTS-MAC-[redacted]CM-QOS=1.1;CM-VER=3.1; |
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20:11:42
Fri Aug 30 2024 |
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Warning (5) |
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Dynamic Range Window violation |
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20:11:43
Fri Aug 30 2024 |
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Critical (3) |
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Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC-[redacted];CMTS-MAC-[redacted]CM-QOS=1.1;CM-VER=3.1; |
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20:17:01
Fri Aug 30 2024 |
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Warning (5) |
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RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC-[redacted];CMTS-MAC-[redacted]CM-QOS=1.1;CM-VER=3.1; |
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20:17:01
Fri Aug 30 2024 |
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Warning (5) |
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Dynamic Range Window violation |
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20:20:01
Fri Aug 30 2024 |
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Warning (5) |
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RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC-[redacted];CMTS-MAC-[redacted]CM-QOS=1.1;CM-VER=3.1; |
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20:20:01
Fri Aug 30 2024 |
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Warning (5) |
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Dynamic Range Window violation |
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20:49:00
Fri Aug 30 2024 |
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Critical (3) |
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Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC-[redacted];CMTS-MAC-[redacted]CM-QOS=1.1;CM-VER=3.1; |
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21:11:57
Fri Aug 30 2024 |
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Warning (5) |
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RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC-[redacted];CMTS-MAC-[redacted]CM-QOS=1.1;CM-VER=3.1; |
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21:11:57
Fri Aug 30 2024 |
|
Warning (5) |
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Dynamic Range Window violation |
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21:11:57
Fri Aug 30 2024 |
|
Warning (5) |
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RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC-[redacted];CMTS-MAC-[redacted]CM-QOS=1.1;CM-VER=3.1; |
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21:11:57
Fri Aug 30 2024 |
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Warning (5) |
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Dynamic Range Window violation |
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21:12:37
Fri Aug 30 2024 |
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Warning (5) |
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RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC-[redacted];CMTS-MAC-[redacted]CM-QOS=1.1;CM-VER=3.1; |
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21:12:37
Fri Aug 30 2024 |
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Warning (5) |
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Dynamic Range Window violation |
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Bottom of Form |
Connection |
Top of Form
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Startup Step |
Status |
Comment |
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Acquire Downstream Channel |
603000000 Hz |
Locked |
|
Upstream Connection |
OK |
Operational |
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Boot State |
OK |
Operational |
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Configuration File |
OK |
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Security |
Enabled |
BPI+ |
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System Up Time |
0 days 12h:04m:53s |
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Network Access |
Allowed |
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Downstream Bonded Channels |
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Channel |
Lock Status |
Modulation |
Channel ID |
Freq. (MHz) |
Pwr (dBmV) |
SNR (dB) |
Corrected |
Uncorrected |
1 |
Locked |
QAM256 |
29 |
603.0 |
-3.5 |
41.4 |
336 |
1063 |
2 |
Locked |
QAM256 |
13 |
507.0 |
-2.6 |
42.0 |
470 |
1344 |
3 |
Locked |
QAM256 |
14 |
513.0 |
-2.7 |
41.9 |
471 |
1337 |
4 |
Locked |
QAM256 |
15 |
519.0 |
-3.0 |
41.8 |
471 |
1317 |
5 |
Locked |
QAM256 |
16 |
525.0 |
-3.0 |
41.8 |
388 |
1355 |
6 |
Locked |
QAM256 |
17 |
531.0 |
-3.3 |
41.7 |
429 |
1294 |
7 |
Locked |
QAM256 |
18 |
537.0 |
-3.5 |
41.7 |
437 |
1205 |
8 |
Locked |
QAM256 |
19 |
543.0 |
-3.4 |
41.6 |
428 |
1222 |
9 |
Locked |
QAM256 |
20 |
549.0 |
-3.6 |
41.5 |
388 |
1308 |
10 |
Locked |
QAM256 |
21 |
555.0 |
-3.8 |
41.4 |
407 |
1209 |
11 |
Locked |
QAM256 |
22 |
561.0 |
-3.5 |
41.6 |
433 |
1174 |
12 |
Locked |
QAM256 |
23 |
567.0 |
-3.9 |
41.3 |
407 |
1177 |
13 |
Locked |
QAM256 |
24 |
573.0 |
-3.7 |
41.4 |
417 |
1186 |
14 |
Locked |
QAM256 |
25 |
579.0 |
-3.3 |
41.4 |
372 |
1160 |
15 |
Locked |
QAM256 |
26 |
585.0 |
-3.5 |
41.4 |
462 |
1092 |
16 |
Locked |
QAM256 |
27 |
591.0 |
-3.2 |
41.7 |
407 |
1047 |
17 |
Locked |
QAM256 |
28 |
597.0 |
-3.1 |
41.5 |
355 |
1042 |
18 |
Locked |
QAM256 |
30 |
609.0 |
-3.4 |
41.4 |
330 |
1055 |
19 |
Locked |
QAM256 |
31 |
615.0 |
-3.5 |
41.4 |
345 |
1001 |
20 |
Locked |
QAM256 |
32 |
621.0 |
-3.8 |
41.3 |
336 |
966 |
21 |
Locked |
QAM256 |
33 |
627.0 |
-3.8 |
41.3 |
264 |
1003 |
22 |
Locked |
QAM256 |
34 |
633.0 |
-4.2 |
41.1 |
321 |
958 |
23 |
Locked |
QAM256 |
35 |
639.0 |
-4.6 |
40.9 |
325 |
911 |
24 |
Locked |
QAM256 |
36 |
645.0 |
-4.2 |
41.2 |
252 |
918 |
25 |
Locked |
QAM256 |
37 |
651.0 |
-4.4 |
41.0 |
299 |
968 |
26 |
Locked |
QAM256 |
38 |
657.0 |
-4.7 |
41.0 |
316 |
900 |
27 |
Locked |
QAM256 |
39 |
663.0 |
-4.6 |
40.8 |
292 |
949 |
28 |
Locked |
QAM256 |
40 |
669.0 |
-4.7 |
40.8 |
306 |
900 |
29 |
Locked |
QAM256 |
41 |
675.0 |
-4.5 |
40.6 |
313 |
901 |
30 |
Locked |
QAM256 |
42 |
681.0 |
-4.4 |
40.9 |
297 |
942 |
31 |
Locked |
QAM256 |
43 |
687.0 |
-4.7 |
40.7 |
311 |
954 |
32 |
Locked |
QAM256 |
44 |
693.0 |
-4.8 |
40.7 |
326 |
856 |
33 |
Locked |
OFDM PLC |
159 |
702.0 |
-4.7 |
40.2 |
378554607 |
1077 |
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Channel |
Lock Status |
Channel Type |
Channel ID |
Symb. Rate (Ksym/sec) |
Freq. (MHz) |
Pwr (dBmV) |
1 |
Locked |
SC-QAM |
10 |
5120 |
16.4 |
41.8 |
2 |
Locked |
SC-QAM |
11 |
5120 |
22.8 |
42.3 |
3 |
Locked |
SC-QAM |
12 |
5120 |
29.2 |
42.8 |
4 |
Locked |
SC-QAM |
13 |
5120 |
35.6 |
43.0 |
5 |
Locked |
SC-QAM |
14 |
2560 |
40.4 |
42.8 |
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Bottom of Form |
XfinityAlyssaA
Official Employee
•
1.7K Messages
3 months ago
Good evening @AJG617, and thank you for reaching out on our Community Forums with your connection issues, we appreciate your time and working with us. As someone who relies on stable internet for work and school, I understand how frustrating it can be when your service isn't working properly and are sorry to hear that you are experiencing frequent disconnects, but rest assured you've reached the right team to help. I see that you stated you refreshed and reset the modem but the problem exists.
We'd be happy to run through some additional troubleshooting steps and check some things on our end to help figure out next best steps to take. If needed, we'll be happy to schedule one of our expert technicians to investigate. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you further.
3
0
EG
Expert
•
107.1K Messages
3 months ago
@AJG617 @XfinityAlyssaA
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
1
0
EG
Expert
•
107.1K Messages
3 months ago
Thanks for posting more info. I already know what that error is. I haven't engaged your concern. That employee did. Hence my post about wanting you or the employee to share with the community what the solution was when one was obtained so that other readers here may be helped by it. Good luck !
3
0