Visitor

 • 

3 Messages

Sunday, July 26th, 2026 1:40 AM

Fresno/Sacramento Misconfigoured BGP route. cannot reach video.twimg.com

user@<house>$ ping video.twimg.com

PING dualstack.video.twitter.map.fastly.net (199.232.252.158): 56 data bytes

36 bytes from ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194): Time to live exceeded

Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst

4  5  20 5400 f54a   0 0000  01  01 f516 10.0.0.161  199.232.252.158

Request timeout for icmp_seq 0

36 bytes from ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194): Time to live exceeded

Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst

4  5  20 5400 9602   0 0000  01  01 545f 10.0.0.161  199.232.252.158

^C

--- dualstack.video.twitter.map.fastly.net ping statistics ---

2 packets transmitted, 0 packets received, 100.0% packet loss


==================================================



user@<house>$ traceroute video.twimg.com

traceroute to dualstack.video.twitter.map.fastly.net (199.232.252.158), 64 hops max, 40 byte packets

1  10.0.0.1 (10.0.0.1)  18.971 ms  3.537 ms  3.443 ms

2  100.93.85.107 (100.93.85.107)  32.118 ms

    100.93.85.106 (100.93.85.106)  21.006 ms  19.733 ms

3  po-65-rur302.fresno.ca.ccal.comcast.net (68.85.196.113)  19.833 ms

    po-65-rur301.fresno.ca.ccal.comcast.net (68.85.120.129)  25.833 ms

    po-65-rur302.fresno.ca.ccal.comcast.net (68.85.196.113)  18.845 ms

4  po-300-xar01.fresno.ca.ccal.comcast.net (96.216.122.53)  33.196 ms

    po-300-xar02.fresno.ca.ccal.comcast.net (96.216.122.57)  21.264 ms

    po-300-xar01.fresno.ca.ccal.comcast.net (96.216.122.53)  31.959 ms

5  be-42-arsc1.sacramento.ca.ccal.comcast.net (96.110.62.193)  63.707 ms  26.620 ms

    be-42-arsc1.fresno.ca.ccal.comcast.net (96.110.62.185)  18.650 ms

6  ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  30.472 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  22.497 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  27.739 ms

7  be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  35.497 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  58.557 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  21.948 ms

8  ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  39.194 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  18.401 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  40.529 ms

9  be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  24.581 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  25.129 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  33.196 ms

10  ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  27.098 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  16.023 ms  21.182 ms

11  be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  22.185 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  16.701 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  22.045 ms

12  ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  20.280 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  20.723 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  17.092 ms

13  be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  24.054 ms  21.314 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  18.738 ms

14  ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  31.087 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  22.097 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  66.190 ms

15  be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  13.971 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  373.995 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  28.392 ms

16  ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  18.762 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  25.100 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  24.993 ms

17  be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  26.360 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  22.180 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  36.773 ms

18  ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  19.415 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  21.953 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  21.325 ms

19  be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  25.588 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  19.131 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  20.704 ms

20  ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  18.759 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  27.877 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  31.917 ms

21  be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  25.683 ms  24.651 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  20.756 ms

22  ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  23.340 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  18.691 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  28.519 ms

23  be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  31.963 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  26.605 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  18.454 ms

24  ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  20.216 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  35.426 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  49.973 ms

25  be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  30.799 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  21.358 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  26.973 ms

26  ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  29.995 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  23.423 ms  27.599 ms

27  be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  26.117 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  26.387 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  25.218 ms

28  ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  28.026 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  25.333 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  37.024 ms

29  be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  64.730 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  50.223 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  21.026 ms

30  ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  21.611 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  21.044 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  42.787 ms

31  be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  27.120 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  25.497 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  19.788 ms

32  ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  20.867 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  34.112 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  23.751 ms

33  be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  23.434 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  19.253 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  25.287 ms

34  ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  26.638 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  32.168 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  15.543 ms

35  be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  24.955 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  20.280 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  23.059 ms

36  ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  39.699 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  24.629 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  16.979 ms

37  be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  25.000 ms  24.730 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  21.826 ms

38  ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  26.199 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  22.538 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  25.701 ms

39  be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  24.361 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  28.150 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  25.581 ms

40  ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  35.084 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  17.254 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  23.188 ms

41  be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  20.425 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  21.730 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  25.189 ms

42  ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  30.340 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  18.585 ms  23.642 ms

43  be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  25.865 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  60.736 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  33.450 ms

44  ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  18.854 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  23.956 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  29.584 ms

45  be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  26.032 ms  35.010 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  39.593 ms

46  ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  46.170 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  18.683 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  26.101 ms

47  be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  33.756 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  25.393 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  21.601 ms

48  ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  20.724 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  38.009 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  19.359 ms

49  be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  26.117 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  65.009 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  28.907 ms

50  ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  36.832 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  22.691 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  20.338 ms

51  be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  25.419 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  20.305 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  23.230 ms

52  ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  19.007 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  22.488 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  18.718 ms

53  be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  24.255 ms  25.493 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  21.109 ms

54  ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  23.692 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  36.450 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  20.245 ms

55  be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  29.049 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  26.657 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  46.434 ms

56  ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  17.295 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  26.537 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  18.492 ms

57  be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  23.301 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  21.316 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  23.744 ms

58  ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  16.879 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  24.334 ms  37.052 ms

59  be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  17.689 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  44.726 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  16.452 ms

60  ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  26.180 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  21.524 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  21.062 ms

61  be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  22.484 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  36.707 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  34.964 ms

62  ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  24.078 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  61.692 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  41.605 ms

63  be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  19.219 ms

    be-501-arsc1.sacramento.ca.ccal.comcast.net (96.216.129.193)  31.867 ms

    be-501-arsc1.fresno.ca.ccal.comcast.net (96.216.129.181)  26.251 ms

64  ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  27.096 ms

    ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194)  27.284 ms

    ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182)  23.856 ms


This proves there's a network misconfiguration and it loops between Fresno and Sacramento, never reaching the Fastly CDN.

Your insane xfinity support actually ignores this level of troubleshooting and sent a tech van lol. 

Oldest First
Selected Oldest First

Visitor

 • 

3 Messages

3 days ago

In addition:

VPN on: successful ping

VPN off: unsuccessful ping

I don't know much simpler to get about this problem. I can temporarily use a VPN service but that costs me money and is SLOWWWWWWWW. 

(edited)

Official Employee

 • 

453 Messages

Hello @user_a3ea86, and thank you for posting your experience and your concerns on our Xfinity Community forums!  

I can certainly understand how frustrating this must be, especially after gathering detailed troubleshooting information that appears to point to a routing issue rather than an in-home equipment problem. We appreciate you sharing the ping and traceroute results, as well as the VPN comparison, as that level of detail can be very helpful when investigating network-related concerns.


While a field technician may not be able to directly resolve an upstream routing issue, they'll work to verify and replicate the behavior from the connection side and gather any necessary information. If they confirm the issue isn't related to the local equipment or signal levels, they can escalate the findings to the appropriate network support teams for further review.

In the meantime, you may want to try a few workarounds that don't require a VPN, such as manually changing your DNS servers to a public provider like Google or Cloudflare, flushing your local DNS cache, or testing from a different device to help rule out device-specific issues.

To help better understand the testing environment, can you let us know what equipment you used when performing these tests? Were the ping and traceroute results collected from a computer connected directly via Ethernet, or were you connected over Wi-Fi? Also, what modem and router/gateway model are you using?

These additional details can help provide additional context as the issue is being reviewed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
forum icon

New to the Community?

Start Here