Visitor
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4 Messages
FTP File Problems
Hello Xfinity.
I am having trouble connecting to an FTP server via FileZilla, using Port 21. I've tried to use port forwarding to make sure my desktop allows forwarding through, but this didn't work. The weirdest thing is that, I can connect to the FTP server via my iPhone personal hotspot, but not the main Xfinity network. I've also tried to see if there was anything in the default gateway settings but nothing showed up.
What would be the best solution to this? Is there something wrong? I need help on this. Thanks!
XfinityQuemekia
Official Employee
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635 Messages
20 hours ago
Hello @EthanETR, thanks for reaching out. I'm happy to help you with your FTP connection issue. It's interesting that it works on your phone's hotspot but not your home network, and that's a key clue in figuring out what's going on.
Here's what we can do to troubleshoot this:
Check FileZilla for passive mode: The most likely reason for this issue is how your FTP client and your Xfinity network are interacting. Your home network is protected by a firewall built into your Xfinity gateway, and this can sometimes cause problems with "active mode" FTP connections. The solution is to switch FileZilla to "passive mode." Passive mode has the client initiate both the control and data connections, which is more firewall-friendly.
In FileZilla, you can switch to passive mode by going to Edit > Settings.
In the settings window, go to the Connection > FTP tab.
Under "Transfer Mode," select Passive (recommended) and click OK.
Let me know if passive mode works.
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