user_bd8evz Hello and thank you for reaching out via our Xfinity Community Forums. If you're unable to log in to your gateway using the admin password, try accessing 10.0.0.1 and using the default credentials (admin / password) if they have not been changed. If you've previously changed the password and no longer remember it, you'll need to perform a factory reset of the gateway by pressing and holding the reset button for about 30 seconds. This will restore the default admin credentials and Wi-Fi settings.
If you're still having trouble, please let us know which gateway model you have and any error message you're seeing, and we'll be happy to help further.
Be advised, this will wipe out (not restore) any customized WiFi settings you may have done and they will need to be re-configured from scratch.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer!
XfinityChristy
Official Employee
•
3.1K Messages
22 days ago
1
0