Visitor
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1 Message
Gateway Install
No internet after installing Gateway. TV initially showed instructions to add router pass, but would not recognize it.
Visitor
•
1 Message
No internet after installing Gateway. TV initially showed instructions to add router pass, but would not recognize it.
XfinityJustinC
Official Employee
•
2.5K Messages
13 days ago
Hello, @user_jhaw8c thank you for reaching out over Xfinity Forums. Working from home myself, I know how important it is to have your home network up and running and want to ensure you were able to get the gateway activated. The Xfinity App is how to activate the equipment, when initially setting the equipment up the network name and password would be the information located on the sticker of the gateway: https://www.xfinity.com/support/articles/activate-xfi-gateway-app
Once the equipment has been activated, the network name and password can be changed following the steps outlined on this helpful article: https://www.xfinity.com/support/articles/view-change-wifi-password
Please let me know if you're still experiencing issues getting the equipment activated.
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