Gateway Power Light Not On

I have the newest Xfinity gateway (white), and until a few days ago, there was always a white LED light on the top front of the device.
I just noticed that it is no longer lit. I still have full Internet access and everything seems to be working properly.
Does anybody know if this is a problem that needs to be addressed?

Responses

XfinityJorge

Official Employee

•

1.7K Messages

26 days ago

upsman4 Thank you so much for using our Forums to contact our Xfinity Support Team and it is our pleasure to work with you. We are sorry to hear that you are having issues with our latet equipment and we are here to take a look into what could be causing these issues. To get started can you shoot us a DM with your full name and address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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upsman4

Gateway Power Light Not On

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