Visitor
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1 Message
Geolocation issue
I'm having a local-channel/market issue with my Xfinity Internet connection.
I live in the Philadelphia market and should receive WCAU/NBC 10 Philadelphia. However, when my devices are connected to my Xfinity home Wi-Fi, NBC.com and the NBC app identify my location as the New York market and give me the NYC NBC feed.
I tested this on the same iPhone:
Connected to my Xfinity home Wi-Fi → NBC gives me the New York feed.
Turned Wi-Fi off and used cellular data → NBC correctly gives me WCAU Philadelphia.
I've also already unlinked/relinked Xfinity in the NBC app, reinstalled the app, restarted the Roku, and reauthenticated.
This appears to be an issue with the public IP address/geolocation of my Xfinity Internet connection. Please check whether my current public IP is incorrectly geolocated to New York and whether you can refresh/change the IP or otherwise correct the geographic market associated with my connection.
Please don't send me through the standard NBC app troubleshooting steps, as the same problem occurs on NBC.com when connected to my Xfinity Wi-Fi.
EG
Expert
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121.6K Messages
7 days ago
You likely recently received a new / different WAN (public) IP address assignment to your connection from their DHCP server / IP address pool, and the rDNS / geolocation data that is associated with it is now incorrect for you as it previously belonged to someone else who lived in that other area.
Comcast shuffles blocks of IP addresses around the country all the time. And after doing local plant maintenance / upgrades. ISP's don't correct this. A third-party service does. Unfortunately, this is typically a back-burner thing to get corrected. The only thing that you can do is to report it. You can try this;
https://www.maxmind.com/en/geoip-location-correction
https://support.google.com/websearch/contact/ip/
https://ipinfo.io/corrections
https://www.whatismyip.com/ip-address-geolocation-incorrect/
https://ipregistry.co/data-corrections
Wait for the geolocation provider to approve your request. If your request is approved, the amount of time it takes to see the correction varies by provider. The average is two weeks to a month or more.
You can also try this;
If you are using a router that has a MAC address cloning feature, you can clone a different MAC address into it. This will force a change of your Comcast assigned WAN / public IP address. No guarantees that the new address won't also have incorrect geo-data as it may be from the same block of IP's. YMMV.
And you could also try using a VPN service but it's a crapshoot on what IP / endpoint geolocation will be presented to their servers.
Official article: https://www.xfinity.com/support/articles/correct-geolocation-data
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