Visitor
•
1 Message
Getting an "Access Denied" message on many websites
Please help.
I can't access certain websites, getting an "Access Denied" message or something similar. This is at the level of my WAN network since I can't access them on any device connected directly to my router.
Tried the following:
- Clearing cache & cookies
- Allowing third-party cookies
- Different browsers including the private/incognito modes. (Chrome, Edge, Firefox, Brave)
- Different devices on the same network
- Restarting modem and router
- Leaving modem off for hours to try to force a IP address change. IP did not change.
- Replaced modem with a newer model.
- Called Xfinity 2nd level support to request a IP address change. Request was denied.
- Confirming: I'm not running a VPN or proxy on any device.
Some of the sites I can't access:
https://www.morganstanley.com/
BruceW
Gold Problem Solver
•
27.4K Messages
21 hours ago
"Access Denied / You don't have permission" messages are issued by the destination site, not by Comcast. It's likely the sites or their webhost/network are blocking your public Comcast IP. You can look up your IP at https://www.google.com/search?q=my+IP.
All of these sites are located on Akamai's network. See https://community.akamai.com/customers/s/article/Why-is-Akamai-blocking-me?language=en_US (thanks to @Hemingray42 for finding that page).
It would be a good idea to scan your systems for malware. A person or a program using your Internet service is doing something these Akamai customers don't like.
You'll probably need to ask the sites' admins for help with this.
0