Skip to main content

    Support

    Offers

U
user_lznjg5
1st Topic

Visitor

 • 

2 Messages

Monday, May 12th, 2025 2:57 PM

Getting "This site can't be reached" for several NFL websites, specifically "Chicagobears.com" and "nfl.com".

Hello,

I am trying to reach the https://www.chicagobears.com/ website, but I am unable to on my home internet. Neither my phone or my two laptops when connected to my WiFi will reach that destination. I have attached a screenshot of the timeout error and a ping command and tracert command to chicagobears.com. Both of those commands show that the packets can reach the destination (151.101.65.153). I also noticed that I cannot reach nfl.com and 49ers.com (they both resolve to the same IP address: 151.101.1.153) but again the ping and tracert commands show that the packets are reaching the destination.

I will add all of these websites ARE reachable on 5G data on my phone.

Question

 • 

Updated 

10 days ago

 • Edited

17

1

0

XfinityKei

Official Employee

 • 

1.5K Messages

10 days ago

@user_lznjg5 I’m sorry to hear you're having an issue with accessing those websites. Our teams is here to help resolve your concerns. Can you try using incognito/private modem to access the sits again for us? 

2

0

user_lznjg5

Visitor

 • 

2 Messages

Hello,

Thank you for your prompt answer. Here is a screenshot trying it in incognito mode.

Thumbs up

Reply

10 days ago

0

XfinityThomasD

Official Employee

 • 

1.3K Messages

I appreciate you going through these steps. Let's see if we can find more information through troubleshooting your account directly. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Thumbs up

Reply

10 days ago

0

forum icon

New to the Community?

Start Here