user_janho11's profile

Visitor

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1 Message

Monday, November 11th, 2024 7:25 AM

Gost Router/Glitch in the Matrix

I would love for someone to explain this to me. However, explaining what's happening can be as confusing as the situation itself. I don't want to make this a long story, so I'll jump off at, I recently moved into an apartment above my garage that for several years has housed an xfinity black tower modem with an older Netgear router labeled house. In my other apartment I had a newer Netgear router that was wired to the garage router witch is labeled Netgear 29 5G. When I moved into the garage apartment xfinity sent me the new white gateway modem. Because I had the two routers, I just wired them both up. A few months ago after an xfinity service call I figured it was stupid to have two routers so I removed the router labeled house, disconnected, unplugged, no longer in the building. There's only Netgear 29 5G wired to the gateway. But when I wifi connect to that router on my phone or PC, it says, connected with no internet connection. Yet the Netgear house is still an option to connect to, and when I do, with its pass code, it wifi connects and works perfectly on the phone and computer. How can that possibly be happening?

Official Employee

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1.6K Messages

8 days ago

Hello, @user_janho11. I appreciate you making us aware you're having connectivity issues when attempting to us the Netgear 5G router. I would be more than happy to help find a solution to this problem you're experiencing. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

Expert

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107.1K Messages

8 days ago

@user_janho11 @XfinityRaul 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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