Visitor
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1 Message
Gost Router/Glitch in the Matrix
I would love for someone to explain this to me. However, explaining what's happening can be as confusing as the situation itself. I don't want to make this a long story, so I'll jump off at, I recently moved into an apartment above my garage that for several years has housed an xfinity black tower modem with an older Netgear router labeled house. In my other apartment I had a newer Netgear router that was wired to the garage router witch is labeled Netgear 29 5G. When I moved into the garage apartment xfinity sent me the new white gateway modem. Because I had the two routers, I just wired them both up. A few months ago after an xfinity service call I figured it was stupid to have two routers so I removed the router labeled house, disconnected, unplugged, no longer in the building. There's only Netgear 29 5G wired to the gateway. But when I wifi connect to that router on my phone or PC, it says, connected with no internet connection. Yet the Netgear house is still an option to connect to, and when I do, with its pass code, it wifi connects and works perfectly on the phone and computer. How can that possibly be happening?
XfinityRaul
Official Employee
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1.6K Messages
8 days ago
Hello, @user_janho11. I appreciate you making us aware you're having connectivity issues when attempting to us the Netgear 5G router. I would be more than happy to help find a solution to this problem you're experiencing.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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EG
Expert
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107.1K Messages
8 days ago
@user_janho11 @XfinityRaul
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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