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user_6y5cdy
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2 Messages

Sunday, October 20th, 2024 9:06 PM

GUI Difficulty

Having issues with my phone reconnecting to my wifi. Every time I leave the wifi it will reconnect but won't have Internet, so I have to power cycle my phone each time to get it to reconnect. I tried logging into the GUI to attempt to fix the issue. Every time I try to log in it either says "access denied unknown error" or

"Safari can't open the page "10.0.0.1/check.jst" because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again."

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1 month ago

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XfinityBrianH

Official Employee

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936 Messages

1 month ago

 

user_6y5cdy Thank you for reaching out to us here to let us know you are having issues connecting to your Wi-Fi, I can help! Have you tried forgetting the network on your device and then reconnecting? Have you notived any other devices having trouble copnnecting to your home network?

 

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user_6y5cdy

2 Messages

Yes I have. It doesn't seem to work. And it's just my phone that has the issue. All other devices in the house work just fine. It has also persisted with two of my phones because I just got a new one. 

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1 month ago

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XfinityJohnG

Official Employee

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1.2K Messages

Thank you for the clarification @user_6y5cdy. That is very odd indeed, and I will be happy to troubleshoot that connection issue from here for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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1 month ago

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EG

Expert

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107.1K Messages

1 month ago

The concern is not "Account Management" help related. Topic moved here to the proper help section. 

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EG

Expert

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107.1K Messages

1 month ago

@user_6y5cdy @XfinityJohnG 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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