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c33j
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14 Messages

Sunday, November 10th, 2024 6:09 PM

Guilded app images blocked?

I use the chat app Guilded and recently my xfinity wifi seems to be blocking access to its image server so I can only see images on the app if I turn wifi off on my phone or use another wifi. Is there some way I can change the settings so it doesn't block the images?

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3 days ago

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EG

Expert

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107.1K Messages

13 days ago

Sometimes sites / servers get blacklisted when they shouldn't be. As a possible temporary workaround, you could try disabling their Advanced Security feature and see;

https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security  

(edited)

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XfinityRoberto

Official Employee

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1.5K Messages

11 days ago

Hi there @c33j. I am sorry to hear that images from the Guilded App are being block. You are in the right place and I am happy to assist you today. Are you experiencingthis with other devices? 

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c33j

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14 Messages

I'm experiencing this problem on all devices when using my xfinity wifi connection. I went into the advanced security settings and tried to allow connections to that address but it didn't work. I also submitted a request to unblock the image server address but that hasn't changed either. Is there anything else I can do other than turn off advanced security entirely?

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8 days ago

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EG

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107.1K Messages

11 days ago

@c33j 

Did you get a chance to try that workaround / test ?

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c33j

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14 Messages

I didn't turn off the advanced security setting but I did try to go in and allow connections to the image server. That didn't seem to work, though. I also submitted a request to xfinity to unblock that address but nothing has changed from that either. I'd rather not have to turn off advanced security entirely.

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8 days ago

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EG

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107.1K Messages

7 days ago

Trying it for a minute is the only way to know for sure if it is the cause. It's completely safe to do ! If it is the cause, I will share the method of reporting it.

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c33j

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14 Messages

@EG​ OK, I turned it off and the images loaded, so that seemed to be the problem.

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6 days ago

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c33j

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@EG​ Hi. So the advanced security was the cause of the problem. What do I do now?

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3 days ago

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EG

Expert

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107.1K Messages

3 days ago

@c33j 

Try contacting this team about it. They handle blocking issues;


Comcast Customer Security Assurance. You can contact them online using the link below;


https://spa.xfinity.com/?linkId=130556429  


https://comca.st/3C2771k which will take you to the general overview page. From there, you will then navigate over to the "Report a blocked website" button. You will then find the section and tool you need.


Or call them at 1-888-565-4329 or 1-800-934-6489 and ask for a transfer to them directly. 


Business Hours: 6:00am - 2:00am EST, 7 days a week


Good luck !

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