Heat related outages = Trying to sell me more services

Thanks for responding.  When I did the chat, I was hoping someone would get into gear to check things before the temps dropped.  Sadly, that didn't happen.  As I pointed out, from October until last week, everything worked perfectly, no complaints.  When the heat hit us, then we started having connection issues during the peak heat of the day.  Once the temps cooled down a bit, the problems would stop.  We have had cool & rainy conditions since Friday and there have been zero issues with the connection.  I had assumed there would be logs on the router/gateway which would show when it lost the signal (i.e. when it lost the line connection and when it re-established a new one).  Probably the worst thing is that the way the support is set up.  The "agent" is, imho, worthless.  It could not understanding anything I was saying about the heat being the possible cause of the connection dropping, and it then ran an internet check, when everything was good, and told be everything was good.  Brilliant!  I was right at the point that I was ready to drop the service and switch to Verizon FiOS.  We had that service before we went to Germany three years ago, and it was bulletproof.  It is infuriating to have a problem, to not be able to contact anyone (human) who remotely can understand what is going on or troubleshoot it, and worse to have someone using a service call as a sales opportunity.

Thank you very much for reaching back out to our team. That is definitely an issue we can look further into from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message. 

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Another thing here:  This morning around 11:20 am EST, my internet connection dropped out for about 2-3 minutes.  Although the internet connection was as gone as it could be, it was not because the gateway reset.  I watched the gateway during the entire outage and it never lost the connection (i.e. it did not reset, no blinking light, continuous white light the whole time).  As soon as the internet came back, I logged into the gateway to check the logs.  The system log showed that I had logged in as admin.  Great!  But nothing else.  The event and firewall logs were completely blank.  Not one entry for anything.  I then checked for the past day, zilch.  When I extended it back for an entire month, the last entry in the event log was 8 days ago saying "wifi radio Radio1 is set to UP" with 3 more similar entries and nothing else.  The firewall logs had nothing.  I then checked the System logs and found there to be no entries from between 5/20 at 16:53:56 and 5/27 at 10:26:32 when I logged in after the internet dropped out this morning.  So, I have to ask, what the heck?  I should expect, I would think, a goodly amount of entries and yet I have, basically, none.  It's hard to troubleshoot with zero information.  What gives?