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7 Messages

Monday, October 14th, 2024 4:24 PM

Helene Outage

How will Xfinity restore service to those with down lines from their homes?  When the lineman restored power to the house the cable line was tied to the utility pole.  Are the techs going house to house? How does that work?  

Official Employee

 • 

1.4K Messages

1 month ago

 

user_s2inyq, In most cases we are able to tell who has service and who doesn't. If you would like me to check on your account, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

 

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