Visitor
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4 Messages
Help configuring ports. TECHNICIAN NEEDED
I need an escalation for an inbound IPv4 port-forwarding/NAT issue. My PC is 10.0.0.199 and my public IPv4 is [Edited: "Personal Information"]. TCP 47984 is confirmed LISTENING on 0.0.0.0 on the PC, and Windows Firewall explicitly allows TCP 47984. The Xfinity app has a TCP 47984 port forward assigned to the PC. I power-cycled the gateway and deleted/recreated the rule afterward. An external device on a completely different Wi-Fi tested [Edited: "Personal Information"]:47984 and it remains CLOSED. Advanced Security/CyberSecure is OFF, DMZ is OFF, WAN shows IP translation NONE. Local Xbox-to-PC connectivity works. I need the gateway/NAT port-forward provisioning checked, not Xbox or Sunshine troubleshooting.
XfinityBenny
Official Employee
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1.7K Messages
28 days ago
@user_vqee29 Thanks for adding a post. When this happens, delete the rule from the app. Once that is done, forget the network settings on the Xbox, and reboot the modem. Before connecting the Xbox again, add the port rule first, then connect the console back to the network. https://www.xfinity.com/support/articles/xfi-port-forwarding
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user_vqee29
Visitor
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4 Messages
23 days ago
this didn’t help. My friend is trying to connect on his Xbox to my ports. I had him test them on my network to see if they’re coming through and they show CLOSED. This has been a consistent problem for a lot of people since updating the security features, all while not training the workers on the new UI for the system of what Cybersecure even was. This is so ridiculous. Fix this
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