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user_apgjzh
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Wednesday, December 10th, 2025 12:02 AM

Help! My WiFi password isn’t working!

I’ve been trying to speak to an agent human for over an hour. My WiFi password isn’t working. I tried the online chat and it isn’t helping. The online chat made me change my WiFi name and changed my password without telling me the password. My WiFi password isn’t working. I need help. 

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17 hours ago

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EG

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3 days ago

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XfinityDuron

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388 Messages

2 days ago

Hello @user_apgjzh I understand that an issue like this can become very frustrating. Do you have access to the Xfinity app?

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EG

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114.8K Messages

@XfinityDuron​ @user_apgjzh 

 Do you have access to the Xfinity app?

That's covered in the first link....

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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