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user_ao972n
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Friday, May 30th, 2025 3:21 PM

help with internet and tv connectivity issues the same time frame every day

For the past 6 months, we have constant connectivity issues with both internet and cable tv between around 4:00 pm and 9:00 every day without fail.  We have checked connections.  The internet keeps going out, then coming back, on, etc. during those hours.  Watching TV is horribly frustrating because it keeps getting pixilated, then normal, over and over during that time.  What could possibly be causing this consistency of bad connectivity during the same time frame EVERY SINGLE DAY for this long?  It just doesn't make sense.

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Updated 

1 month ago

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XfinityPeterH

Official Employee

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2.1K Messages

1 month ago

 

user_ao972n That is a great question and one I would have if I were in your shoes too. Our team is here for you and will be happy to investigate your account. Please send us your full name and complete address via our direct message. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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EG

Expert

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111.6K Messages

1 month ago

@user_ao972n @XfinityPeterH 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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