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user_ukycy2
1st Topic

2 Messages

Sunday, March 9th, 2025 3:13 PM

Help with my gateway

We installed a new desktop, the computer and the wireless streaming boxes all working fine. The problem is the Ethernet cable coming out of the gateway is not working 

Question

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Updated 

1 month ago

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EG

Expert

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109.9K Messages

1 month ago

The concern is not "Home Security Devices And Equipment" help related............ Topic moved here to the proper help section for assistance. 

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XfinityGabriel

Official Employee

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2.2K Messages

1 month ago

 

user_ukycy2, Hi there! Thanks for reaching out. As someone who depends on my internet service to work over an ethernet connection, I can understand the inconvenience that this has caused you. I am sorry to learn about this experience after installing your new desktop. You've come to the right team of experts for help with your gateway over social media. Let's get this fixed. have you tried another ethernet cable or another ethernet port on the modem? What is the make and model of the modem that you are using?

 

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