Hello @user_0nv367, thank you for taking the time to leave a post. Were you able to locate the security key, which is also your Wi-Fi password? It’s usually printed on the bottom or back of your modem. If you haven’t found it yet, no worries—I can guide you through the steps. Thank you @EG
EG
Expert
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114.5K Messages
4 days ago
The default creds should be on a label on the bottom or back of the device.
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XfinityMarshante
Official Employee
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685 Messages
2 days ago
Hello @user_0nv367, thank you for taking the time to leave a post. Were you able to locate the security key, which is also your Wi-Fi password? It’s usually printed on the bottom or back of your modem. If you haven’t found it yet, no worries—I can guide you through the steps.
Thank you @EG
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