Help

user_x0ce84  Thank you for reaching out! I’m sorry you’re having trouble getting the box connected after moving it to another room. Please make sure the coax cable is securely connected to both the cable outlet and the back of the box, then restart the box by unplugging it from power for about 30 seconds and plugging it back in. If it still does not connect, the outlet in that room may not be active or may need to be serviced by a Xfinity Technician. There may be a $100.00 service visit charged if a technician is dispatched.