Hello @user_da65wv, and thank you for reaching out on our Xfinity Community forums! We're here to help!
It's never fun when equipment doesn't work the way we expect it to, especially when we all rely on a stable internet connection so completely these days!
If you're still in need of assistance, please send us a Direct Message that includes your full name and complete service address, and we'll be happy to assist you with addressing your concern regarding your router.
How to Send Us a Direct Message*: (*Note: Never send a direct message to us unless requested by us.)
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinityCliff
Official Employee
•
691 Messages
13 days ago
Hello @user_da65wv, and thank you for reaching out on our Xfinity Community forums! We're here to help!
It's never fun when equipment doesn't work the way we expect it to, especially when we all rely on a stable internet connection so completely these days!
If you're still in need of assistance, please send us a Direct Message that includes your full name and complete service address, and we'll be happy to assist you with addressing your concern regarding your router.
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
Click Here For an example of how to send us a Direct Message.
0
0