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user_sv1jes
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Saturday, August 3rd, 2024 1:23 AM

High latency node

Is anyone looking into this comcast node? be-300-arsc1.sacramento.ca.ccal.comcast.net 96.216.198.77

This thing has like 90% packet loss and causes random latency issues. Anyone looking into this?

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1 month ago

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Wilbos

11 Messages

4 months ago

Having this same issue on a Seattle server- there are three of us on the same post with an identical issues to you. No solution yet.

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lilmemphi123

1 Message

4 months ago

Having the same thing on the Memphis, TN server  been like this for a week now

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XfinityChristy

Official Employee

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1.6K Messages

 

lilmemphi123 Hello and thank you for reaching out via our Xfinity Community Forums. I’m really sorry to hear you’re dealing with 90% packet loss and random latency issues—it sounds incredibly frustrating! 🌐💔 We definitely want to help you get this sorted out. Could you provide a bit more detail so we can better assist you?
  • Are you experiencing packet loss and latency on all devices or just specific ones?
  • Have you tried any troubleshooting steps already, like restarting your router or running a speed test?

 

 

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4 months ago

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XfinityAntoine

Official Employee

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1.4K Messages

4 months ago

Thanks for reaching out, user_sv1jes! I'd be happy to look into this for you. Are you and your neighbors having the same issue? 

 

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user_sv1jes

2 Messages

Yes, 2 months later and still the same issue

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2 months ago

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XfinityGabriel

Official Employee

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1.9K Messages

 

user_sv1jes, Hi there! Thanks for reaching back out for help with the high latency concern. I can understand the importance of having the internet services working correctly. I am so sorry to learn about this experience. Let's get this fixed once and for all. To get started, please send us a direct message with your first/last name and full address. To send a direct message, please click on the direct message icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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stephenSRM

2 Messages

2 months ago

I am confirming this; this is possibly causing an issue with me backing up to a particular borg server.

From mtr (a traceroute debugging tool):

HOST: myhostname                Loss%   Snt   Last   Avg  Best  Wrst StDev
4.|-- po-300-xar01.sacramento.c  0.1%  1000   11.4  14.2   9.9 167.0   5.5
 5.|-- be-300-arsc1.sacramento.c 83.9%  1000   17.6  17.0  11.6  42.2   3.6 <-- Very high loss
 6.|-- ae-501-ar01.sacramento.ca  0.0%  1000   28.0  18.7  10.5  79.1   7.7
 7.|-- be-36431-cs03.sunnyvale.c  0.0%  1000   18.2  17.3  13.3  31.9   2.6
 8.|-- be-1311-cr11.sunnyvale.ca  0.0%  1000   18.2  17.4  12.6  35.8   2.7
 9.|-- be-304-cr12.champa.co.ibo  0.1%  1000   42.7  41.6  37.7  60.3   2.6
10.|-- be-1412-cs04.champa.co.ib  0.0%  1000   42.6  41.5  37.5  67.7   2.7
11.|-- be-1413-cr13.champa.co.ib  0.0%  1000   43.8  41.8  37.8  73.2   2.7
12.|-- be-303-cr13.1601milehigh.  0.0%  1000   39.5  41.8  37.6  67.9   2.6
13.|-- be-1313-cs03.1601milehigh  0.0%  1000   39.7  42.0  37.6  54.4   2.6
14.|-- be-1311-cr11.1601milehigh  0.0%  1000   48.8  41.7  37.6  65.9   2.7
15.|-- be-304-cr24.northlake.il.  0.0%  1000   63.5  66.4  61.2 102.9   3.0
16.|-- be-1324-cs23.northlake.il  0.0%  1000   67.1  66.4  60.9  83.7   2.7
17.|-- be-1322-cr22.northlake.il  0.1%  1000   69.5  66.3  61.5  82.3   2.8
18.|-- be-301-cr25.350ecermak.il  0.0%  1000   65.1  67.1  61.8  87.6   2.9
19.|-- be-1425-cs24.350ecermak.i  0.0%  1000   66.5  67.0  61.8  84.9   2.8
20.|-- be-1422-cr22.350ecermak.i  0.0%  1000   65.6  67.0  62.0 125.1   3.2
21.|-- be-301-cr11.newyork.ny.ib  0.1%  1000   82.0  83.3  78.8 103.6   2.7
22.|-- be-1111-cs01.newyork.ny.i  0.2%  1000   82.2  83.4  79.2  98.4   2.8
23.|-- be-5102-pe02.onesummer.ma  0.1%  1000   89.0  88.3  83.7 119.6   2.9
24.|-- ibr01-be-7922.bsn04.twdx.  0.1%  1000   88.1  88.8  84.5 114.8   3.0
25.|-- bbr01-fh-0-2-0-7.bsn05.tw  0.0%  1000   87.8  87.9  84.1 114.6   2.6
26.|-- dcr03-fh-0-10-0-19.bsn04.  0.0%  1000   89.1  88.7  84.7 103.4   2.8
27.|-- ENDOFFICE-L.dcr03.bsn04.t  0.0%  1000   87.9  88.2  84.4 104.9   2.7
28.|-- 66.150.198.122             0.1%  1000   88.4  88.5  84.0 108.8   2.8

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XfinityDilary

Official Employee

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1.8K Messages

 

Thanks for your comment, stephenSRM. I'm sorry to hear you're experiencing a smiliar issue. What troubleshooting steps have you tried so far? Did you try rebooting the modem manually or through the Xfinity App? Is this affecting all of your devices? 

 

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We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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stephenSRM

2 Messages

@XfinityDilary​ What do you mean what troubleshooting steps? It's an issue specifically with that route node. I have no loss with my gateway and nearly none with any other hop on the route. When a specific node has >80% loss, and no other nodes have that kind of loss, then it's readily apparent that the issue is with the node.

Just for the sake of saying I did so - Yes, I have tested this on another machine, and it showed the same issues. Yes, I have rebooted the modem.

This is not a problem with customer equipment, this is an issue with either that node or routing to that node.

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1 month ago

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XfinityDilary

Official Employee

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1.8K Messages

 

stephenSRM Thanks for sharing! Let's check the signal on our end. We can send a technician to investigate if needed. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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