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talk2neeraj
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Saturday, August 31st, 2024 3:17 AM

Hitron Coda56 download speed it fluctuating a lot between 2200 to 300 Mbps while upload is almost coming same near about 350+

Hi All,

I was using CM2000 from netgear for long time while using 1000+Mbps service from Xfinity, initially even for that upload was 35 or 40 Mbps so CM2000 was ok. But since more 5-6 month or year upload was updated 200Mbps by Xfinity. And I came to know CM2000 doesn't support more than 45 upload speed with Xfinity. While looking around came to about Hitron Coda56 , listed as next gen device from Xfinity so thought of giving it a try and got it.

Connected easily via Xfinity mobile app started getting 2200 up and 460 down, tested using my Netgear Nighthawk App for RAX120.

But I am seeing lot of fluctuation in download speed, wherever I am testing. it will show 300+ download sometime and keep on changing between from 300 to 2200Mbps. While upload is always kind of constant moving between from 300 to 360, more often near to 360 side.

Now I am not sure if it is service issue or Modem issue. While I don't upload a lot it is nice to have higher upload speed specially for webex meeting etc, but this much fluctuating scare me for getting intermediate drops or disconnect. 

I don't want to be in business of modem restart frequently.

 Is anyone else having similar issue with Coda56 or should I peruse with Xfinity service to check connection issues.

Thanks in advance for the help,

Neeraj

 

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3 months ago

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EG

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107.1K Messages

3 months ago

Is this with a WiFi connection to the RAX120 ? If so, as a test, does a computer / device that is hardwired directly to the router with an ethernet cable have the same problem ?

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talk2neeraj

4 Messages

No, Nighthawk App have feature to run speed test which will be run on router itself, so basically that's LAN connection to Modem, That's the only reason I am getting 2200Mbps some time else there is no way to get that much speed from router as LAN out connections from router are Giga bit only. 

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3 months ago

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EG

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107.1K Messages

3 months ago

Understood. So, what do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.

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talk2neeraj

4 Messages

Tanks for the reply EG, unfortunately I am not able to open any of those address, read some article about how to navigate to that page, I'll need to connect my computer directly to cable modem and use 192.168.100.1 router address etc to get into Model web interface and some specific version of firmware is required on the modem as well. I haven't tried that, I tried to get the firmware information from Xfinity customer care (as suggested by Hitron website) but no help.    

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3 months ago

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XfinityThomasB

Official Employee

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1.5K Messages

Appreciate the details talk2neeraj

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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EG

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107.1K Messages

3 months ago

Sorry. I'll never understand why they make things so difficult..... Good luck to you !

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EG

Expert

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107.1K Messages

3 months ago

@talk2neeraj @XfinityThomasB 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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talk2neeraj

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so far I haven't found any solution to this problem, Xfinity chat bot is recommending to contact Hitron as it doesn't see any Network issue, while few days back Network team find some crack in some tap out side of my house and fixed it.

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3 months ago

XfinityThomasB

Official Employee

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1.5K Messages

We would be happy to do some digging on the status and connection specifics. Your satisfaction and confidence is always our top priority. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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