Visitor

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5 Messages

Wednesday, October 15th, 2025

Home internet down, need for work

Hi,

Internet is down. Some work crew behind my home and since then off and on connections, now all off.  All connections within the house seem fine and infinity modem was installed in July. 

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Visitor

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5 Messages

2 days ago

Still down. Not sure what happened here. Already tried your automated support before I contacted here, it says that supposedly it must only be my home, but their run through didn't fix the issue. 

Official Employee

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2.1K Messages

Hello user_v4kw4j is this still a concern for you?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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