U

Visitor

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1 Message

Tuesday, May 13th, 2025 6:06 PM

Home Internet setup

I need help getting my internet and modem setup

Official Employee

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2.7K Messages

2 months ago

Hello, @user_exnc3p 

 

What issues are you having with setting up your Internet? Is this our regular residential service or NOW pre-paid internet service? 

Visitor

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1 Message

I got my modem today and I'm trying to use the QR code to login and it keeps saying "Sorry, that didn't go as planned".

Official Employee

 • 

1.1K Messages

Good afternoon @jdk157. Were you able to activate your new modem? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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