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Tschlech
1st Topic

Visitor

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2 Messages

Tuesday, August 12th, 2025

Home Internet

I keep getting the message that "This Xfinity device is paused" only on my TV and one of my (Windows) laptops. I cannot connect to wifi on these devices but I have fine connection on my phone. When I go to the app there is no paused device and I already tried rebooting the router and forgetting device and reconnecting everything. The problem persists.

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7 days ago

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XfinityJon

Official Employee

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448 Messages

15 days ago

Good afternoon Tschlech. I can certainly understand the trouble there. Appreciate the information you have provided. I do have a couple of questions in order for me to try and assist further. On the devices that are having trouble, have you disconnected from the WiFi network itself, and then reconnected? Are you using an Xfinity gateway?

 

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Tschlech

Visitor

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2 Messages

Hi. Yes to both. I have done all the standard troubleshooting. I am using an Xfinity router. I had no troubles for a whole year until suddenly this appeared. It also coincides with Sonic works being done outside my house. Where can I get assistance?

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10 days ago

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XfinityDilary

Official Employee

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2.5K Messages

 

Thanks for getting back to us and trying those troubleshooting steps, Tschlech. Let's take a look here and check what's going on. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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8 days ago

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EG

Expert

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112.9K Messages

7 days ago

@Tschlech @XfinityDilary 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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