Greetings, @user_nze64x! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your network settings. You have definitely come to the right place for assistance.
Can you please tell me a little more about what happened? Did your network name revert to an older setting, like the previous network name, or the default SSID printed on the bottom of the gateway (usually something like "Xfinity_Setup_*****"), or did it just change to a completely random new name? Were you able to change it back to the original network name without getting any errors?
I’m so happy to hear that! Thank you for getting back to me, @user_nze64x! Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJamesC
Official Employee
•
3K Messages
7 days ago
Greetings, @user_nze64x! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your network settings. You have definitely come to the right place for assistance.
Can you please tell me a little more about what happened? Did your network name revert to an older setting, like the previous network name, or the default SSID printed on the bottom of the gateway (usually something like "Xfinity_Setup_*****"), or did it just change to a completely random new name? Were you able to change it back to the original network name without getting any errors?
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