Visitor

 • 

2 Messages

Thursday, July 31st, 2025

Honeywell thermostat pro series 6 does not connect to xfinity wifi

My honeywell thermostat does not connect to xfinity wifi anymore.

It was working for last 2 years without any issues, but recently from few weeks it stopped connecting.

Everytime I try to connect the thermostat to the wifi it says "Unable to connect to the wifi, incorrect password".

I tried the following and none of them worked, same error "Incorrect password"

Reset wifi password 

Reset thermostat settings

Split wifi band, 2.4 Ghz and 5 Ghz

Finally, just to check if it was the router issue, i tried connecting the thermostat to my mobile Hotspot - it got connected instantaneously 

So the issue seems to be in the xfinity wifi/router. 

Please let me know how i can get this issue resolved?

Thanks,

Supritha

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Official Employee

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2.4K Messages

4 days ago

 

user_jvte3a We appreciate you reaching out to us over our Community Forums. Have you tried connecting the thermostat direct to the 2.4 GHz band? 

 

Visitor

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2 Messages

Yes, i tried connecting to the 2.4 GHz band directly. Still it didn't work, same error

Official Employee

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2.1K Messages

Thank you for letting us know that you tried connecting to the 2.4 GHz band and received the same error @user_jvte3a, we appreciate it. Have you tried restarting your equipment? What model gateway are you using? 

 

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