Horrible

Please start here if you wish;

https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9 

Thank you so much for taking the time to reach out to Xfinity Support @user_9bikcg!  We are so glad to hear from you and want to help in any way that we can to address your service concerns.  No worries!  You have reached out to the best team to help get things ironed out.  Please feel free to shoot us a private message with your details so that we can get to work on this for you right away.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

@user_9bikcg 

Did you have a chance to see if any of those tips apply? Please respond right here in your topic on these public help forums. Thank you.