Welcome to the community forums, user_gjal37, and thanks for posting! I'm sorry to hear that your internet service has been having issues. When you mention that it crashed, do you mean that it's gone out for periods of time, or has it been out consistently throughout those three days? Also, as EG asked above, have your internet issues lined up with any area wide issues that have been reported? The more information we have, the better we can help with providing a resolution!
EG
Expert
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119.6K Messages
11 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinitySean
Official Employee
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835 Messages
9 days ago
Welcome to the community forums, user_gjal37, and thanks for posting! I'm sorry to hear that your internet service has been having issues. When you mention that it crashed, do you mean that it's gone out for periods of time, or has it been out consistently throughout those three days? Also, as EG asked above, have your internet issues lined up with any area wide issues that have been reported? The more information we have, the better we can help with providing a resolution!
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