Visitor
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1 Message
how to find out how many people are using my wifi
what con i not change my Xfinity id I want to change to a different id and find out how many users are using comcast.net in my family
Visitor
•
1 Message
what con i not change my Xfinity id I want to change to a different id and find out how many users are using comcast.net in my family
XfinityRoberto
Official Employee
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1.8K Messages
3 days ago
Hi there and welcome to Comcast @user_5up1db. Thank you so much for reaching out to us here on our Community Forum page. You are in the right place and we are happy to assist you in looking up how many users you have on your account. Now you will need to log in using the Primary account Xfinity User ID. If you do not know it, you can visit Let's find your Xfinity ID.
When you go to the link, it will ask you to enter your service address. If you are not connected to your home network while attempting this, you can click on I'm not on my home network. When you do this, it will ask you for your mobile number or email address you provided when setting up the account.
After you enter your phone number it will send you a two factor verification code to verify on the site. Once you enter the verification code, it will ask you to enter your service address. Once you do this final step it will populate with your Xfinity User ID. Once you log in with your Primary ID you can go to the little character icon on the corner and click on acount and identity section and it will take you to all the Xfinity user ID you have on the account.
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